Cancellations and changes

The 24-hour rule

You may cancel free of charge at any point up to 24 hours before the start time and date of your service. Anything already paid is refunded in full.

Inside that 24-hour window we cannot accept a cancellation. At that point the vehicle and the driver are committed to your day and cannot be re-sold, so the booking stands and the full price remains due.

The window is measured against the pickup time confirmed in your booking email, in Romanian local time (EET/EEST).

Changes to your day

Changing the stops, the order or the pickup time is free whenever we can still drive it — usually right up to the morning itself, and often on the day with your driver. A change that materially alters the day, such as a different date or a much longer route, may change the price; we tell you before anything is agreed.

Moving your date more than 24 hours ahead of pickup is treated as a change, not a cancellation, and carries no fee.

If we cancel

If we cannot deliver your day — a vehicle problem, a road closed by weather, a driver taken ill — we will offer another date or a full refund, whichever you prefer. We do not charge for a day we could not run.

Mountain roads such as the Transfăgărășan close seasonally and in bad weather. Where a single stop becomes unreachable we reroute the day with you and adjust the price if the day shortens materially.

No-shows

Your driver waits at the agreed address for 45 minutes. If we cannot reach you on the phone or WhatsApp number you gave us within that time, the booking counts as a no-show and the full price remains due.

How to cancel

Reply to your confirmation email or write to us quoting your booking reference — the TT-260812-4837 style code on your confirmation. A cancellation takes effect when we acknowledge it, so please do not rely on a message sent minutes before the deadline.